We want you to love your Sole jewelry from the moment it arrives. If for any reason you are not completely satisfied, you may return any unworn item within 30 days of receiving your order and choose between a refund or an exchange. Items must be returned in their original packaging and in the same condition in which you received them.

Sign in to your account, open your order and click "Start return", or write to us on WhatsApp or at [email protected] with your order number. We will send you a prepaid return label within one business day.

We process refunds within 3 to 5 business days after we receive your return and issue them to your original payment method. Bank processing times vary; please allow up to 10 business days for the credit to appear in your account.

Sale and end-of-season items, personalized pieces and made-to-order products are non-returnable unless they have a manufacturing defect. We also do not accept returns of jewelry showing signs of wear, damage or alteration.

If your order arrives damaged or faulty, contact us within 7 days of delivery with photos of the item and its packaging. We will replace the piece or issue a full refund — including shipping costs — at our own expense.

For international orders, the customer is responsible for return shipping unless the item is faulty. We do not refund the original shipping cost or customs duties and taxes on international returns.