Book of Complaints

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Book of Complaints

Sole Joyas E.I.R.L

RUC: 10100248722

Book of Complaints

In accordance with Law N.º 29571 (Consumer Protection and Defense Code) and its Regulations (D.S. N.º 011-2011-PCM), we provide you with this Book of Complaints to handle your claims and complaints.

Consumer information

Full name of the consumer

Document type

Document number

Phone

Address

Good or service identification and details

Claim

Complaint

Receipt / invoice number

Order number

Purchase date

Claimed amount

Description of the claim or complaint Details of the incident, the purchased good or the contracted service.

Consumer request What you expect from the business: refund, product exchange, information, etc.

The provider commits to respond to the claim or complaint within a maximum non-extendable period of 15 business days from receipt. For additional inquiries you may write to [email protected].

Sole Joyas E.I.R.L — RUC 10100248722

Book of Complaints

Book of Complaints

Consumer information

Good or service identification and details

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